Frequently Asked Questions

You can easily make a reservation online through our website's booking system 24/7, or by contacting us directly via phone, WhatsApp, or email.

In case of cancellation due to bad weather, the full amount will be refunded to the customer.

We usually recommend that you have water, food, a camera, and comfortable clothes and shoes with you.

Yes, you can change the date of your reservation if there is availability.

You can find information about available excursions and more details on our website or contact us for assistance.

To secure your reservation online, a 30% deposit (or full payment) is required via Viva Wallet using your credit or debit card. The remaining balance is paid directly to your driver on the day of your transfer, either in cash or by card via mobile POS.

Each vehicle category has a specific luggage allowance based on standard medium suitcases (e.g., Minivan: 7 suitcases, Minibus 16-seater: 16 suitcases, Minibus 25-seater: 30 suitcases). Please check our Vehicle Capacities guide to ensure your group selects the appropriate vehicle size.